Data deletion & access requests

Send your request

Email [email protected] with the subject “Data request”. Use your business contact address where possible and tell us whether you want access, a copy, correction, deletion or help withdrawing an authorization.

• Identify the relevant business and the email or account associated with the service.
• Describe the stores, projects or categories of information concerned.
• Tell us whether the request covers an individual member or the whole organization.
• Do not include passwords, access tokens, payment-card details or unrelated customer information.

Verification and scope

We will confirm receipt, check your identity or authority to act for the business, and clarify any ambiguity in the request. Verification information should be proportionate to the request.

After identifying the relevant systems and records, we will explain the steps, expected timing and any further information required. We handle requests under the timeframes required by applicable law and the rules governing the connected service, and explain any applicable exception.

Disconnecting and revoking access

Disconnecting a store in LoopAds changes its status in the product. It does not by itself revoke the corresponding Amazon or LianLian authorization or delete historical reports.

To stop upstream access, use the applicable authorization-management controls at Amazon or LianLian, or ask us to help identify the relevant connection. Advertising access and selling-partner data access may need to be handled separately. Revocation may interrupt workflows that depend on the connection.

Deletion and records that may remain

A deletion request is assessed across the relevant account records, saved content, files and service records. Some information may need to be retained for applicable legal obligations, security investigations or the establishment, exercise or defense of legal claims.

Backup copies and records held by independent providers can require separate handling. Where relevant, we will explain the applicable retention or removal process and which party is responsible. We cannot delete information controlled independently by Amazon, LianLian or another provider on their behalf.

Confirming the outcome

We will explain what was completed, any part that could not be completed, the reason and available next steps. If you disagree with how a request was handled, reply to the same contact address so we can review the issue. Your rights under applicable law remain available.